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Sorry I never got the chance to update you guys. Anyway, the letter was what it took to finally speak with a "higher level rep" (English was his first language). I still had to call in several times to remind them I sent the letter and for somebody to actually read it and respond (Mitsubishi's custo...

The following is a letter I wrote to Mitsubishi after my TV has fallen victim to the White dot syndrome in only 3 years and they have failed to replace the part which which cost me around $1,000 total including repair. Mitsubishi, I regret to inform you that a Television set I purchased from your co...